These terms and conditions apply to all legal relationships formed between Estsale Baltic OÜ and any person purchasing products from the www.royaleffem.ee e-shop.
The legal relationships applied when purchasing products through Estsale Baltic OÜ are also regulated by the legislation of the Republic of Estonia.
To order products, choose the appropriate product from our selection and add it to your shopping cart. To view the contents of your cart, click on “My Cart”. You can adjust the quantity and alter or delete the contents of your order there, if necessary.
If you have added all the necessary items to your cart, you can proceed to Checkout.
The buyer has the right to return the products to us within 14 days undamaged an in the original packaging. If the packaging is unopened and the goods are correct, we will return the sum paid. We will not return transportation costs for the ordered goods. To cancel an order, please send an e-mail to firstname.lastname@example.org; the e-mail should provide the name of the product, invoice number, date of paying for the goods and, if possible, the reason of returning them. We will return the sum paid within 7 days as of the return of goods to the same account that it was transferred from.
The seller is not responsible for the following:
- Damages to goods caused by the buyer.
- Damages/defects caused by abnormal use of the product.
- Damages caused by not following the requirements specified in the instruction manual.
Any personal information received during visiting www.royaleffem.ee e-shop and making purchases there shall be treated as confidential. Estsale Baltic OÜ shall not disclose customer information to third parties.
Disputes between customers and Estsale Baltic OÜ arising in relation with ordering and purchasing products shall be resolved by means of negotiations. Unresolved issues shall be treated in accordance with the legislation of the Republic of Estonia.
RIGHT OF RETURN
Goods purchased from the e-store have a 14-day right of return.
The returned goods must be unused, undamaged and in the original packaging.
The right of return does not extend to goods with an open envelope, except for clothes.
To return the product, you must submit a return request to to e-mail address email@example.com.
Upon return, the money will be refunded to the customer no later than 30 days after receiving the notice of withdrawal from the contract.
The money is transferred to the same current account from which it was received by the store owner.
If, after returning the product, it turns out that the product has been used or the original packaging is missing or the product has been damaged through the fault of the buyer, Estsale Baltic OÜ is not obliged to refund the product.
The returned product will be stored by the store owner. The costs related to storage or returning the product to the customer shall be borne by the customer.
PERSONAL DATA AND THE USE OF IT
The customer gives clear and informed consent to the store owner to process his / her personal data.
The personal data that has become known to the service provider entered by the customer when submitting the order shall be entered in the customer register and used for the provision of sales services and goods to the customer.
The source of personal data is the formation of a customer relationship in the epo when registering an order.
The personal data to be registered includes data on the customer's order (surname, first name, address, settlement or city, telephone number, method of delivery, method of payment used)
Personal data necessary for the mediation of goods to the customer may be transferred to the company providing the courier service.
The customer has the right to check the personal data concerning him / her, as well as to change them or remove the data from the register.
The customer agrees to the store owner to send an order confirmation to the e-mail address entered when submitting the order.